Introduces principles that can be applied to both business and life itself, in a book that focuses on how to best affectively communicate with people.

"The communication and leadership secrets of Jeff Bezos and how to master them, from the bestselling author of Talk Like Ted. Jeff Bezos is a dreamer who turned a bold idea into the world's most influential company, a brand that likely touches your life every day. As a student of leadership and communication, he learned to elevate the way Amazonians write, collaborate, innovate, pitch, and present. He created a scalable model that grew from a small...

A recent estimate suggests that employees endure a staggering 55 million meetings a day in the United States. This tremendous time investment yields only modest returns. No organization made up of human beings is immune from the all-too-common meeting gripes: those that fail to engage, those that inadvertently encourage participants to tune out, and those that blatantly disregard participants' time. Most companies and leaders view poor meetings as...

"Veteran project manager and University of California professor Zachary Wong identifies the eight most common people problems in managing projects and offers a flexible, customizable approach to solving them, based on a lifetime of research. Being a team leader is a demanding job that is expected to get even more demanding in the coming years. You're expected to be part parent, part referee, part coach, part manager and part frustrated. And today's...

"When we're dealing with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. We get caught up in our heads, lie awake at night worrying, withdraw from work, or react in ways we later regret-rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Our negative relationships are contagious, infecting our teams...

Leaders! Are you facing a storm of change in your workplace? Are your people anxious, confused, distracted, resistant or angry as they grapple with uncertainty? Do you spend your days trying to implement and defend changes you can't control and may not even agree with? Leadership is about people. Yet many leaders find themselves responsible for implementing change without ever being taught the foundations of HOW to support and lead people THROUGH...

With advice and tools for improving a wide array of communication skills--from delivering an effective presentation to drafting proposals to the effective use of e-mail--Business Communication helps managers deliver information effectively.

DON'T LET YOUR WRITING HOLD YOU BACK. When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it's a skill you must cultivate to succeed: You'll lose time, money, and influence if your e-mails, proposals, and other important documents fail to win people over. The HBR Guide to Better Business Writing, by writing expert Bryan A. Garner, gives you the tools you need to express your...

This user-friendly book is filled with guidelines to help you write performance objectives, reviews, appraisals, and other performance documentation. The book's tips and tools help you find language that's clear, descriptive, objective, and acceptable in today's workplace. Examples, questions, and activities will help you learn on your own, with your team, or with others in your organization.

In Am I Making Myself Clear?, business leader and author Terry Felber shares the secrets of the world's greatest communicators, equipping readers to do everything from participating in a meaningful conversation to successfully consummating a business discussion. Through ten essential skills, including such concepts as the Art of Unspoken Language, the Art of Encouragement, and the Art of Problem Solving, he shows readers how to achieve real communication....